Return & Refund Policy

30-Day Return & Exchange Guarantee
Our policy lasts 30 days from the date your order is delivered. If 30 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.

This policy does not apply to products purchased from other channels, including second-hand purchases (even if new). If you purchased from a third-party seller, please refer to their return policy.

Definitions
Quality Issue – A hardware defect, manufacturing fault, or critical functional failure that cannot be resolved through a software update. For software-related issues, we will make reasonable efforts to provide a fix or workaround before approving a return for quality reasons.

Non-Quality-Related Return – Returns initiated for reasons other than a quality issue, including but not limited to:

Device incompatibility (e.g., your computer does not support the required DP interface, which is clearly stated on the product page. It is the customer's responsibility to verify hardware compatibility before purchase.)

Personal preference or dissatisfaction with user experience

Issues resolved by software updates

Compatibility problems with third-party hardware or software
(Security alerts or flags from third-party antivirus software that can be resolved by updating the application or adjusting system permissions are not considered hardware quality issues.)

Easy Returns & Exchanges Process
We want you to be happy with your INAIR purchase. Here's how our return and exchange process works:

Initiating a Return
To start a return or refund, contact our support team at support@inairspace.com. Please provide:

Your order number

The reason for your return

Any relevant details or photos/videos showing the product condition

Once your return request is reviewed and approved, we will provide you with the correct return shipping address and any further instructions.

Note: To help us process your return efficiently, we may ask you to provide photos or videos showing the product condition and any issues you're experiencing. Returns that do not meet our condition requirements may be subject to a partial refund or declined.

Shipping Your Return
If your return is approved, we will send you clear instructions on how and where to send your package. Please do not ship items back without prior authorization — unauthorized returns may not be accepted.

Return Shipping Responsibility

Our Mistake: If the return is due to a quality issue (hardware defect or manufacturing fault) or an error on our part (e.g., shipping the wrong product), we will provide a prepaid return label and cover all return shipping costs.

Non-Quality-Related Returns: If you are returning the product for any other reason (including device incompatibility or change of preference), you will be responsible for the return shipping costs.

For Non-Quality-Related Returns, you may choose to use your own trackable shipping method or request a prepaid label from us, the cost of which will be deducted from your final refund.

Lost or Damaged Returns

If you arrange your own return shipping, we recommend using a trackable method. INAIR is not responsible for items lost or damaged during return transit.

If we provide a prepaid return label, responsibility for the item transfers to us once the carrier scans the package.

Exchanges
If you wish to exchange your product for a different model or configuration, please contact our support team. Exchange shipping costs will be covered by INAIR — we will provide a prepaid return label for the original item and ship the replacement at no additional cost to you.

Exchange requests must be initiated within the 30-day return window and are subject to product availability.

Customized Products
Customized or personalized products (such as prescription lenses) are final sale and cannot be returned or exchanged unless there is a manufacturing defect.

Refunds
Once we receive your returned item and confirm it meets our condition requirements (original condition, including all accessories and packaging), we will process your refund within 3–5 business days.

Refunds will be issued to your original payment method. Please note:

The time it takes for the refund to appear in your account depends on your payment provider and may take an additional 3–5 business days after we process it.

If your purchase qualified for a bundle discount or included a free gift, and you return only part of the bundle, the refund amount will reflect the value of the items retained. Any free gift must also be returned.

If you haven’t received your refund after 5 business days from our confirmation email, please contact your bank or credit card company first. If the issue persists, reach out to us at support@inairspace.com.

Order Cancellation
To cancel an order, please log into your account and submit a cancellation request through your order history. If your order has already shipped, please contact us to arrange a return once the item arrives.

Damaged Products & Other Issues
If your product arrives damaged, or if you encounter issues after the 30-day return window has passed, please contact us at support@inairspace.com. We’re still here to help and will work with you to find a solution.

If anything is unclear, or if you have any questions, don’t hesitate to reach out to our customer support team. We’re happy to help.