Return & Refund Policy

Return Policy

30-Day Return/Exchange Guarantee Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

This policy doesn't cover products bought from other channels, including second-hand purchases (even if new). If you bought your product from a third-party seller, please check their return policy.

Easy Returns & Exchanges Process

We want you to be happy with your INAIR purchase! Here's how our return and exchange process works:

Initiating a Return

To start a return or refund, simply contact our support team at support@inairspace.com. Please provide your order number, the reason for your return, and any other relevant details. Once your return request is approved by our team, you'll be authorized to proceed with sending the item back.

Shipping Your Return

If your return is approved, we'll send you a return shipping label via email, along with clear instructions on how and where to send your package. Please note: We cannot accept items returned without prior authorization.

Return Address： Fulfillment Center-14778-LPN-JC
3849 S Delsea Dr D0000
Vineland, NJ 08360
United States
Tel: +1 620-491-3724

Refunds or Exchanges

Once we receive your returned item, we'll inspect it within 3-5 business days. After inspection, we'll either ship out a replacement for an exchange or issue your refund.

Return Charges

Our Mistake: If the return is due to an error on our part (like shipping the wrong product or a quality issue), we'll provide a full refund and cover the return shipping costs.

Change of Mind: We do accept "change of mind" returns within 30 days of receiving the product. However, you'll be responsible for the return shipping costs. INAIRspace reserves the right to refuse delivery of any materials returned without prior written authorization.

Refunds (If Applicable)

Once your return is received and inspected, we'll notify you via email about the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within 2-3 business days.

Please keep in mind that the actual time it takes for the refund to post to your account may vary depending on your payment method and your bank or credit card company's processing times. If you haven't received your refund within 2-3 business days, please check your bank account or credit card statement again. If it's still not showing, contact your bank or credit card company. If you've done all of this and still haven't received your refund, please reach out to us at support@inairspace.com.

Order Cancellation

To cancel an order, please log into your account and submit a cancellation request through your order history. If your order has already shipped and you no longer need it, please contact us to arrange a return.

Damaged Products & Other Issues

If your product is damaged in any way, or if you've initiated a return after the 30-calendar-day window has passed, our INAIR service team is still here to help. Please contact support@inairspace.com for assistance and a potential solution.

If anything is unclear, or if you have any more questions, don't hesitate to reach out to our customer support team!